Energy Market Analyst (Support)

The role

The Energy Market Analyst will provide technical support to customers for SaaS, Cloud, and Desktop software platforms. This person will also deliver training, create educational content, and collaborate with developers to resolve issues.

What you will do

• Learn software to an advanced level
• Provide technical support to customers and track support cases
• Work with clients to resolve issues related to SaaS/Cloud and Desktop versions
• Collaborate with Cloud and Engine/GUI Developers
• Provide onsite and web-based trainings to clients
• Maintain and update training materials
• Compose articles and produce videos to educate clients and market software
• Construct tools and examples for software utilization
• Assist in maintaining software user documentation and help platforms
• Maintain power market knowledge, news, trends and developments

Required qualifications

• Bachelor’s degree in Electrical Engineering, Another Engineering Degree, Statistics, Computer Science, Information Systems, Economics, Applied Math, Physics, or related field
• Strong analytical and problem-solving skills
• Ability to articulate business problems and synthesize answers
• Excellent communication skills including verbal, presentation, and technical writing
• Team player and self-starter
• 2 to 4 years of demonstrated working knowledge of power plant operations, electricity and gas markets
• Knowledge of fundamental energy market analysis, capacity markets, environmental markets, demand side management/energy efficiency, electric utility resource planning approaches
• Demonstrated working knowledge of SaaS products and experience troubleshooting Cloud offerings
• Demonstrated capability of communicating complex ideas verbally, in Word, and in PowerPoint
• Experience with VBA, Python and SQL
• Working knowledge of Microsoft Office suite
• Experience with power market production cost and expansion planning models

Nice to have

• Degree or certificate specializing in Power Markets

About the company

Energy Exemplar provides energy market and system simulation software including PLEXOS, Aurora, and Adapt2. The company aims to empower transformative energy decisions through its global software portfolio.