Associate Energy Market Analyst ​(Support)

The role

The Associate Energy Market Analyst provides technical support to customers for SaaS, Cloud, and Desktop software platforms. This person will also deliver training, create educational content, and assist with client retention and tradeshows.

What you will do

• Learn software to an advanced level
• Provide technical support to customers and track support cases
• Work with clients to resolve issues related to SaaS/Cloud and Desktop versions
• Collaborate with Cloud and Engine/GUI Developers to resolve issues and document requests
• Provide onsite and web-based trainings to clients
• Maintain and update training materials
• Compose articles and produce videos to educate clients and market software
• Construct tools and examples for client software utilization
• Assist in maintaining software user documentation and help platforms
• Maintain power market knowledge, news, trends, and developments

Required qualifications

• Bachelor’s/Master’s degree: Electrical Engineering
• Strong analytical and problem-solving skills
• Ability to research and learn new techniques
• Ability to articulate business problems and synthesize answers for decision makers
• Excellent communication skills including verbal, presentation, and technical writing
• Team player with ability to be a self-starter and work independently
• Demonstrated working knowledge of power systems, electricity/power markets
• Knowledge of fundamental energy market analysis, capacity markets, environmental markets, demand side management/energy efficiency, electric utility resource planning approach
• Demonstrated working knowledge of SaaS products and experience troubleshooting Cloud offerings
• Demonstrated capability of communicating complex ideas verbally, in Word, and in PowerPoint
• Experience with computer and database management languages such as VBA, Python and SQL
• Working knowledge of the Microsoft Office suite

Nice to have

• Experience with power market production cost and expansion planning models
• Degree or certificate specializing in Power Markets

About the company

Energy Exemplar provides energy market/system simulation software including PLEXOS, Aurora, and Adapt2. Founded in 1999 in Adelaide, Australia, the company aims to empower transformative energy decisions.