Lead Energy Market Analyst (Support)

Pune, Maharashtra, India. Posted a month ago

The role

The Lead Energy Market Analyst will provide technical support to customers and manage support cases for SaaS and Desktop software. This person will also lead a team of Energy Market Analysts and provide training to clients.

What you will do

Learn software to an advanced level
Provide technical support to customers and track support cases
Work with clients to resolve issues related to SaaS/Cloud and Desktop versions
Collaborate with Cloud and Engine/GUI Developers
Provide onsite and web-based trainings to clients
Maintain and update training materials
Compose articles and produce videos to educate clients and market software
Construct tools and examples for clients
Assist in maintaining software user documentation and help platforms
Maintain power market knowledge, news, trends and developments

Required qualifications

Minimum 8 Years of experience in power markets, power systems, power plant operations, etc.
2+ years of experience with people management responsibility
Strong analytical and problem-solving skills
Ability to articulate business problems and synthesize answers
Excellent communication skills including verbal, presentation, and technical writing
Team player and self-starter
Knowledge of fundamental energy market analysis, capacity markets, environmental markets, demand side management/energy efficiency, electric utility resource planning approaches
Demonstrated working knowledge of SaaS products and experience troubleshooting Cloud offerings
Demonstrated capability of communicating complex ideas verbally, in Word, and in PowerPoint
Experience with computer and database management languages such as VBA, Python and SQL
Working knowledge of the Microsoft Office suite
Experience with power market production cost and expansion planning models

Benefits

Supported to balance work and life

About the company

Energy Exemplar provides modeling and simulation software including PLEXOS, Aurora, and Adapt2. The company aims to empower transformative energy decisions through its technology.