Energy Market Analyst (Support)

The role

The Energy Market Analyst (Support) provides technical and product support to clients across the APAC region. This person will help customers use software products, resolve modelling challenges, and contribute to customer onboarding and training.

What you will do

• Provide technical support to customers to resolve modelling or product-related challenges.
• Own customer support cases from investigation through to resolution.
• Troubleshoot SaaS/Cloud and Desktop product issues.
• Provide modelling guidance and practical advice to customers.
• Collaborate with Account Management to support customer onboarding and engagement.
• Work with Product Management and Development teams to investigate technical issues and contribute to product improvements.
• Deliver online and onsite customer training and contribute to learning materials.
• Develop practical tools, examples, articles and videos for customers.
• Maintain knowledge of energy markets, industry trends, and technologies across the APAC region.

Required qualifications

• Interest in energy market modelling and optimisation with experience or exposure to tools such as PLEXOS, Aurora, BID3, GAMS or similar.
• Experience with scripting, programming or database technologies such as Python, VBA, SQL or similar.
• 1–3 years’ experience in the energy industry.
• Strong understanding of energy economics, electricity markets and/or the technical operation of generation or transmission systems.
• Strong analytical and problem-solving skills.
• Strong customer-facing communication skills.
• Ability to troubleshoot technical issues across cloud-based and/or desktop software environments.
• Relevant tertiary qualification in Applied Mathematics, Engineering, Economics, Computer Science, Operations Research, Power Systems or a related discipline.

Nice to have

• Ideally based in Adelaide, South Australia

About the company

Energy Exemplar provides a software portfolio encompassing the modeling and simulation platform PLEXOS, Aurora, and Adapt2. Founded in 1999 in Adelaide, Australia, the company aims to empower transformative energy decisions.