Customer Success Administrator

The role

You will own the operational backbone of global renewals and customer success processes. You will set standards, mentor administrators, and drive the adoption of Salesforce and AI-enabled tooling.

What you will do

• Own the renewal process by generating, reviewing, and revising renewal quotes
• Collaborate with legal, finance, and sales teams to manage contract amendments and term negotiations
• Ensure customer records are maintained with a high level of accuracy through proactive data audits
• Utilize CRM systems to track customer interactions and provide data driven insights
• Serve as a strategic partner to Customer Success Managers across different geographies
• Act as a liaison between regional teams and senior leadership
• Identify inefficiencies in customer support workflows and implement process improvements
• Leverage automation tools to streamline administrative tasks
• Lead the planning and execution of QBR meetings
• Ensure timely processing and storage of key customer documents

Required qualifications

• 2-5 years of experience in a customer success, administrative, or operations role within a SaaS, technology, or enterprise software environment
• Proven experience managing customer accounts, supporting contract renewals, and optimizing business processes
• Proficiency in CRM platforms such as Salesforce, HubSpot, or similar tools
• Strong ability to analyze data, generate reports, and provide actionable insights
• Demonstrated ability to streamline customer success processes and implement scalable solutions
• Experience managing cross-functional projects and driving operational improvements
• Excellent verbal and written communication skills
• Strong interpersonal skills to build and maintain professional relationships across different cultures and business functions
• Ability to think strategically and execute solutions
• Self-motivated, proactive, and able to work independently with minimal supervision
• Comfortable in a fast-paced, dynamic environment with evolving priorities

Nice to have

• Experience with workflow automation tools and data analytics platforms

About the company

Energy Exemplar is a global software company founded in 1999 in Adelaide, Australia. Their software portfolio includes PLEXOS, Aurora, and Adapt2, used to enable stakeholders to plan for a sustainable energy future.