Customer Success Manager - EMEA

The role

The Customer Success Manager will manage and grow customer engagements across the EMEA region. This person will build strategic partnerships with utilities, regulators, government bodies, and energy companies to drive retention and revenue growth.

What you will do

• Establish, expand, and nurture executive-level relationships with customers across EMEA.
• Serve as a trusted advisor to senior stakeholders.
• Take full ownership of all accounts in the region to ensure long-term retention, growth, and advocacy.
• Drive measurable business outcomes by managing a regional portfolio.
• Ensure renewal targets are consistently achieved or exceeded.
• Identify expansion opportunities through upsell and cross-sell initiatives.
• Partner with customers to ensure solutions deliver strategic value.
• Represent Energy Exemplar as a thought leader at regional conferences, government forums, and industry events.
• Ensure customer onboarding, adoption, and expansion are delivered to the highest standard.
• Act as the key conduit between customers and Product teams.

Required qualifications

• 3+ years of experience in Customer Success, Account Management, or Strategic Consulting.
• Previous experience in SaaS/software is essential.
• Proven track record of managing enterprise accounts and meeting or exceeding renewal, retention, and expansion targets.
• Demonstrated ability to build and maintain strong executive-level relationships with C-suite and senior stakeholders.
• Ability to translate customer challenges into actionable solutions, drive adoption, and deliver measurable customer value.
• Excellent written and verbal communication skills.
• Proficiency in using data to generate customer insights, monitor account performance, and inform strategic decisions.
• Willingness to travel across EMEA for customer meetings, industry events, and regional engagements.
• Bachelor’s degree required.
• Based in the UK.

Nice to have

• Experience selling into the energy sector
• An interest in the energy landscape and the ability to understand industry dynamics and customer needs
• An advanced degree in business, engineering, or a related field

About the company

Energy Exemplar's mission is Empowering Transformative Energy Decisions. Founded in 1999 in Adelaide, Australia, they provide a software portfolio including PLEXOS, Aurora, and Adapt2.