Manager, Energy Market Analyst ​(Support)

The role

The Manager, Energy Market Analyst will provide technical support to customers and manage a team of Energy Market Analysts. This person will work with software platforms to resolve issues, provide training, and communicate market trends to the development team.

What you will do

• Learn software to an advanced level
• Provide technical support to customers and track support cases
• Work with clients to resolve issues related to SaaS/Cloud and Desktop versions
• Collaborate with Cloud and Engine/GUI Developers
• Provide onsite and web-based trainings to clients
• Maintain and update training materials
• Compose articles and produce videos to educate clients and market software
• Construct tools and examples for clients
• Assist in maintaining software user documentation and help platforms
• Maintain power market knowledge and communicate trends to the development team

Required qualifications

• Minimum 10 Years of experience in power markets, power systems, power plant operations, etc.
• 4+ years of experience with people management responsibility
• Strong analytical and problem-solving skills
• Ability to articulate business problems and synthesize answers
• Excellent communication skills including verbal, presentation, and technical writing
• Team player and self-starter
• Knowledge of fundamental energy market analysis, capacity markets, environmental markets, demand side management/energy efficiency, electric utility resource planning approaches
• Demonstrated working knowledge of SaaS products and experience troubleshooting Cloud offerings
• Demonstrated capability of communicating complex ideas verbally, in Word, and in PowerPoint
• Experience with computer and database management languages such as VBA, Python and SQL
• Working knowledge of the Microsoft Office suite
• Experience with power market production cost and expansion planning models

Benefits

• Supported to balance work and life

About the company

Energy Exemplar provides energy market/system simulation software including PLEXOS, Aurora, and Adapt2. Founded in 1999 in Adelaide, Australia, the company aims to empower transformative energy decisions.