Client Success Manager

The role

You will own the client relationship end-to-end by supporting program launches and maintaining strong client relationships. You will serve as a partner to sales, product, engineering, and marketing teams to maintain account health.

What you will do

• Manage multi-faceted programs with device partners, clients and internal teams.
• Ensure day-to-day program operations are seamless.
• Manage internal and client expectations and prioritize program tasks.
• Partner with Sales to support successful renewals and expansions.
• Analyze and present key results.
• Facilitate meetings.
• Deliver nuanced technical and data driven messages to clients.
• Maintain consistent and frequent communication with stakeholders.
• Develop knowledge of demand management, Distributed Energy Resources, and program success drivers.
• Provide training to client program teams.

Required qualifications

• Excellent communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
• Demonstrated success working directly with clients
• Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
• An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
• The ability to build trust and outstanding client and partner relationships
• Good judgment in a business context
• Experience working with a team in a cross-functional environment
• Experience managing multiple high-priority projects and the ability to make multi-tasking look effortless
• BS or BA degree
• At least 3-5 years of professional experience in technology services or customer success

Nice to have

• Experience working in or with renewable energy, utilities, grid services or adjacent industries ( cleantech / greentech)
• Experience within a SaaS or enterprise software-related field
• Familiarity with EVs, batteries, connected devices, IOT, or building automation
• Familiarity with Virtual Power Plant (VPP) programs and initiatives
• Certifications in energy management, project management, program management

Benefits

• 100% paid medical for employees
• 401(k) with employer match
• Casual environment
• Flexibility to set your own schedule
• Fully stocked fridge and pantry
• Free Citi Bike membership
• Secure bike rack
• Gym subsidy
• Paid parental leave
• Education assistance program

About the company

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. They help consumers turn smart products into virtual power plants to keep the grid stable.