Senior Client Success Manager

The role

You will own a portfolio of complex, high-impact client relationships end-to-end. You will lead program launches, drive account health and growth, and serve as a strategic partner to clients and internal teams.

What you will do

• Manage a portfolio of multi-faceted programs involving device partners, clients, and internal teams.
• Build relationships at multiple levels of client organizations.
• Guide clients through key decisions in program design and evolution.
• Partner with Sales to lead renewal and expansion strategy.
• Take ownership of escalations and difficult client situations.
• Anticipate risks and dependencies across programs.
• Analyze and present program performance.
• Lead executive business reviews and facilitate meetings.
• Influence the product roadmap by bringing client insights to Product and Engineering.
• Mentor and support other Client Success Managers.

Required qualifications

• 5–7+ years of professional experience in customer success, account management, or technology services
• Proven track record of owning and growing strategic or enterprise-level client accounts
• Excellent communication skills
• Strong program or project management skills
• Analytical yet creative and curious mind
• Ability to navigate escalations and difficult conversations
• Strong business judgment
• Ability to operate independently with minimal oversight
• Experience collaborating with and influencing cross-functional teams
• BS or BA degree

Nice to have

• Experience in a SaaS or enterprise software environment
• Experience working in or with renewable energy, utilities, grid services, or adjacent industries (cleantech/greentech)
• Experience mentoring or coaching peers
• Familiarity with EVs, batteries, connected devices, IoT, or building automation
• Familiarity with Virtual Power Plant (VPP) programs and initiatives
• Certifications in energy management, project management, or program management

Benefits

• 100% paid medical for employees
• 401(k) with employer match
• Casual environment
• Flexibility to set your own schedule
• Fully stocked fridge and pantry
• Free Citi Bike membership
• Secure bike rack
• Gym subsidy
• Paid parental leave
• Education assistance program

About the company

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. They help consumers turn products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.