Team Lead, Client Success

The role

You will own the client relationship end-to-end and manage a team of Client Success Managers. You will drive revenue and manage ARR for the Northeast region while supporting program launches and client goals.

What you will do

• Take responsibility for the Northeast regions P&L by driving revenue and managing ARR
• Develop and implement strategies to grow accounts
• Serve as the first escalation point for client issues
• Collaborate with internal stakeholders to execute strategic initiatives
• Manage and develop team members through weekly one-to-one meetings
• Oversee a team of Client Success Managers
• Work with Sales to design new program structures
• Track and drive renewals and upsell efforts
• Develop and report on key metrics of utility programs
• Support contract and SOW negotiations

Required qualifications

• Experience working in or with renewable energy, utilities, grid services or adjacent industries (cleantech / greentech)
• Excellent communication skills
• Demonstrated success working directly with a portfolio clients and programs
• Project management experience
• Analytical, creative and curious mind
• Ability to build trust and outstanding client and partner relationships
• Good judgment in a business context
• Experience working with a team in a cross-functional environment
• Experience managing multiple high-priority projects
• BS or BA degree
• At least 7-10 years of professional experience in technology services or customer success
• Willingness to travel (~25%)

Nice to have

• Experience within a SaaS or enterprise software-related field
• Familiarity with EVs, batteries, connected devices, IOT, or building automation
• Familiarity with VIrtual Power Plan (VPP) programs and initiatives
• Certifications in energy management, project management, program management

Benefits

• 100% paid medical for employees
• 401(k) with employer match
• Casual environment
• Flexibility to set your own schedule
• Fully stocked fridge and pantry
• Free Citi Bike membership
• Secure bike rack
• Gym subsidy
• Paid parental leave
• Education assistance program

Before you apply

• Sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available

About the company

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. They help consumers turn products into virtual power plants that keep the grid stable.