Strategic Customer Success Manager

The role

You will own and be accountable for the success of a book of business from onboarding through renewal and upsell. You will deploy agents with customers and use data to tell stories that drive business outcomes.

What you will do

• Own and be accountable for the success of customers
• Carry real business targets
• Review, correct, and act on agent-led portfolio reviews, renewal prep, onboarding status, and upsell forecasting
• Write and maintain agent skills for account briefs, engagement mapping, usage reports, churn risk sweeps, and case study drafts
• Help customers connect to AI tools through MCP and stand up custom agents on feedback data
• Tell stories with data using quantified themes, quotes, and outcomes
• Drive positive business outcomes like increased revenue, reduced churn, and better user activation
• Provide value by building agents that close product gaps
• Act as an advocate for customers to product and engineering teams

Required qualifications

• Have owned a revenue number (NRR, expansion, or renewal) for an enterprise or PLG book of business
• Be a hands-on daily user of AI tools like Claude
• Be a strong data storyteller
• Have a strong sense of ownership
• Have a desire to make an impact at an early stage startup
• Be eager to learn and raise hand to solve hard problems
• Be excited to meet customers in person

Nice to have

• An example of an agent or automation you built that made customers or you measurably better
• A favorite come-from-behind Customer Success story of the last two years

Benefits

• Autonomy and ownership of an early-stage startup
• Highly competitive compensation
• Early-stage startup equity
• Medical, Dental, and Vision Insurance
• Comprehensive benefits package, including 401(k)
• Generous vacation policy
• Maternity and Paternity leaves

Before you apply

• Submit your resume
• Share an example of why you will be an exceptional CSM

About the company

Enterpret unlocks customer feedback data by centralizing it into a single knowledge graph. They build an adaptive taxonomy and an agent platform for teams to query and act on customer intelligence.