Branch Manager, Immigration Services

The role

The Branch Manager will lead the Gauteng South Africa office. You will drive business performance, operational excellence, client satisfaction, and team success while ensuring compliance with South African immigration regulations.

What you will do

• Lead, mentor, and develop a high-performing immigration team.
• Drive employee engagement, performance management, coaching, and succession planning.
• Ensure appropriate workforce planning and resource allocation.
• Serve as the senior escalation point for complex client, case, and operational matters.
• Build and strengthen relationships with corporate clients through proactive account management.
• Oversee daily branch operations to ensure efficient service delivery and achievement of KPIs.
• Monitor service quality, compliance standards, and SLA commitments.
• Provide guidance on complex South African immigration matters.
• Develop and execute branch business plans aligned with organizational objectives.
• Manage branch budgets, financial forecasts, and operational costs.

Required qualifications

• Bachelor's degree or equivalent qualification in Business, Law, Human Resources, Immigration, or a related field.
• Minimum of 5 years' experience in a leadership or management role.
• Demonstrated experience within the South African immigration industry.
• Strong understanding of South African immigration regulations and procedures.
• Proven experience managing client relationships, service delivery, and operational performance.
• Experience in business development, client retention, and account management.
• Financial management experience, including budgeting and forecasting.
• Excellent communication, stakeholder management, and problem-solving skills.

Benefits

• Supportive, employee-focused organization
• Encourages work-life balance
• Teamwork and communication on a global scale

About the company

Envoy Global is a proven innovator in the global immigration space. Their mission combines an industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process.