Billing and Collections Specialist

The role

The Billing and Collections Specialist will manage client relationships by consolidating and distributing monthly invoices and performing collections outreach. You will coordinate with internal teams on billing preparation, payment records, and reconciliations to support financial health.

What you will do

• Manage relationship with a growing list of clients
• Consolidate and distribute monthly invoices
• Perform collections outreach for balances past due
• Coordinate with internal teams on billing preparation, payment records and reconciliations
• Develop and maintain relationships with external customer and internal business counterparts
• Identify and proactively address drivers of non-payment
• Drive resolution on billing and payment problems
• Partner with Finance, Customer Experience, and Account Management teams to surface operational feedback

Required qualifications

• Skilled at quickly learning and adopting new technology tools
• Excellent written communication skills
• Ability to explain highly complex topics
• Motivation, drive, and persistence to pro-actively solve customer problems
• Must speak fluent English
• High proficiency with Microsoft Excel
• Experience in Reporting
• 1-3 years of experience in customer-facing roles related to billing and collections OR accounts receivable and payable OR finance operations

Benefits

• Supportive, employee-focused organization
• Encourages work-life balance
• Teamwork and communication on a global scale

About the company

Envoy Global is an innovator in the global immigration space. Their mission combines a tech platform with holistic service to streamline the immigration process.