Account Manager

The role

The Account Manager will build and manage client relationships and governance frameworks. This role involves identifying opportunities with existing clients and managing the business side for development or change requests.

What you will do

• Proactively build and manage relationships with clients and their key personnel
• Manage the governance framework with clients
• Run key forums such as Steering Committees and Business Reviews
• Identifying and developing opportunities with existing clients
• Ensure KPI’s and targets are being met
• Manage the business side for development, enhancements or change requests with the client
• Create and maintain forecast models
• Ensure invoicing is current with the client
• Work within the business development team to renegotiate contracts as required

Required qualifications

• 5+ years of Account Management experience within the financial services sector
• Strong written and verbal communication and presentation skills in Japanese (native)
• Strong networking skills with the ability to build rapport both internally and externally
• Growth mindset
• Ability to adapt and thrive in a fluid and fast-paced business environment
• Ability to work independently as well as collaboratively within and across teams
• Ability to identify areas for improvement and raise with solutions in mind
• Ability to grow into leadership positions
• Business-level written English ability

Nice to have

• direct cards, payments or issuer processing experience preferred
• business-level or above written and verbal ability [in English] is preferred

Benefits

• professional development on day 1
• 360 focus on your wellbeing
• the ability to work where you need to

About the company

Episode Six is a global provider of API-based payment processing and wallet management infrastructure. The company is 100% cloud-native and headquartered in Austin.