Customer Success Associate (Req #1421)

About the job

Overview *Location: Candidates based in Virginia or North Carolina are preferred* As a Customer Success Associate (CSA), you will be accountable for managing the customer experience and satisfaction of managed services delivery to a mid-tier set of client accounts and for the overall service relationship . You will promote the continuous improvement of productivity, service quality, and customer satisfaction, while focusing on customer retention and helping customers receive the optimal value of services delivered. Your Impact The essential functions of this position include: - Establish a trusted and strategic partner relationship with each assigned client; drive continued value of ePlus…