Service Desk Analyst I (Shift Sat-Wed 4pm-1am EST), Req #1470

About the job

Overview *Candidates must be located in or near the Virginia Beach, Virginia area* Shift: Saturday - Wednesday 4pm - 1am EST As a Service Desk Analyst I, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution. For remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed…