Owner Relations Specialist I/II/III/IV

The role

The Owner Relations Specialist serves as the primary point of contact for landowners and interest owners. This person manages inquiries from intake through resolution by researching information and partnering across the organization.

What you will do

• Provide professional, timely, and responsive service to landowners across available communication channels.
• Communicate information, requirements, status updates, next steps, and resolutions clearly and effectively.
• Handle complex or sensitive interactions professionally and escalate issues when appropriate.
• Build positive working relationships with landowners and internal business partners.
• Manage landowner inquiries and assigned work from intake through resolution using established systems and processes.
• Gather, review, and document information necessary to research, route, and resolve inquiries.
• Maintain accurate and complete case records, documentation, and communication history.
• Organize and prioritize workload to meet established service, productivity, quality, and responsiveness expectations.
• Research landowner inquiries using available business systems, records, data, and resources.
• Analyze information to identify issues, determine appropriate next steps, and support resolution.

Required qualifications

• High school diploma or GED.
• Strong written and verbal communication skills.
• Strong customer service and interpersonal skills, with the ability to handle challenging or sensitive situations professionally.
• Strong organizational, research, problem-solving, and attention to detail skills.
• Ability to manage multiple priorities and work effectively in a high-volume environment.
• Ability to exercise sound judgment and recognize when escalation or additional expertise is required.
• Ability to work independently and collaboratively across cross-functional teams.
• Ability to learn and adapt to changing processes, systems, and technology.
• Proficiency with Microsoft Office applications and the ability to effectively learn and navigate digital business systems.

Nice to have

• Relevant experience in customer service, case management, business operations, Owner Relations, Land, Revenue, Division Order, or a related field.
• Experience working in a high-volume customer service or case-management environment.
• Experience with CRM/case-management systems, including Salesforce or similar platforms.
• Oil & gas industry experience.
• Associate's or bachelor's degree in a related field.

About the company

EQT Corporation values collaboration through Transparent Leadership, Connected Impact, and Supported Growth.