IT Support Specialist

About the job

EquipmentShare is Hiring an IT Support Specialist I EquipmentShare is searching for an IT Support Specialist I for our corporate office in Columbia, MO, to support our team as the department continues to grow. Supervisory Responsibilities : None Duties/Responsibilities : - Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform. - Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity. - Assist users with software applications, account access, and password resets. - Accurately document all support interactions and solutions in the ticketing system. - Escalate unresolved issues…