Fleet Monitoring Technician

The role

The Uptime Monitoring Technician supports 24/7 remote monitoring and basic management of heavy equipment rental fleet and Customer Owned Equipment. This role focuses on monitoring system alerts, assisting with incident triage, and escalating issues to maintain fleet uptime and performance.

What you will do

• Monitor fleet systems and respond to events and alarms
• Assist with incident triage, documentation, and escalation
• Support the incident management process by identifying potential issues and gathering information
• Collaborate with Services Technical Support and senior team members to troubleshoot equipment issues
• Coordinate with internal teams to support issue resolution
• Monitor service maintenance intervals
• Monitor and respond to branch personnel and customer queries via chat, email, and phone
• Follow-up with branch personnel and customers to ensure issues are resolved
• Contribute to knowledge base documentation
• Work with dealerships on viewing and clearing critical alerts

Required qualifications

• Basic understanding of heavy equipment, mechanical systems, or a demonstrated interest in developing technical expertise in this area
• Must be able to work in a 7x24 environment with rotating shifts and a potential on-call schedule
• Ability to maintain strict confidentiality
• Strong organizational skills with attention to detail and accuracy
• Strong time management and communication skills
• Ability to leverage technology to improve communication and efficiency
• Ability to multi-task and manage multiple priorities in a fast paced environment
• Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive
• Ability to proofread and edit written content
• Attention to detail with the ability to identify process gaps and escalate as appropriate
• Ability to be flexible and adapt to change in a positive manner
• Self-starter and highly motivated with a strong, positive work ethic

Nice to have

• Associate’s degree, technical certification, trade school training, or equivalent combination of education and experience
• 0-2 years of experience in customer support, operation, technical support, or a related field
• Exposure to heavy equipment, mechanical systems, or fleet operations
• Exposure or interest in coding, scripting, or SQL/database querying

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs
• Company events and quarterly team activities
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities

Before you apply

• Employment is contingent on passing a background check
• Some roles require passing a drug test

About the company

EquipmentShare is a people-first company that uses proprietary T3 platform technology to transform the construction industry.