Inside Sales Specialist - Industrial Supplies

The role

This person will provide front line service to customers through multiple service channels. Duties include answering inbound calls, corresponding via email and portals, processing quotations, and assisting with warehousing and fulfilment.

What you will do

• Streamline order processing, manage blanket orders, quotations, and release schedules
• Review orders for availability, accuracy, and pricing discrepancies
• Inform customers of shipping dates and address potential delays
• Prepare orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area
• Maintain the customer database by adding new accounts and verifying existing ones
• Respond to customer inquiries and complaints
• Identify opportunities for upselling or cross-selling products and services
• Serve as the primary point of contact for assigned accounts
• Demonstrate a deep understanding of products to assist customers
• Collaborate with team members to meet customer needs

Required qualifications

• Handle customer inquiries with a sense of urgency
• Must be detail oriented and accurate
• Must have strong verbal and written communication skills
• Multitask, prioritize and manage time effectively
• Must be dependable
• Must be a self-starter
• Problem Solving

Benefits

• Monthly Family Dinner Night
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities

About the company

EquipmentShare is a people-first company powered by cutting-edge technology. They aim to transform the construction industry through their proprietary T3 platform.