Sales and Design Consultant (full-time)

The role

You will educate and advise customers on rug selection, material selection, and spatial planning. You will also act as a customer champion by assisting with inquiries, orders, and delivery.

What you will do

• Set the industry standard for customer experience and sales
• Drive sales through customer followup and outreach
• Deliver exceptional design and product expertise to customers
• Maintain a clean, organized, and on-brand showroom
• Provide customers a high quality and personalized experience through multiple channels
• Advise customers on floor plan layout, material selection, and custom rug measurements
• Respond to inquiries and resolve order-related matters
• Surprise and delight customers
• Learn innovative technologies to help customers visualize their space
• Maintain feedback loops to improve internal processes

Required qualifications

• 2+ years of experience in a consumer-facing role
• 2+ years of direct consumer sales and/or account management experience
• Passionate about interior design and home décor
• Stay up to date on home décor trends
• Self motivated, curious, empathetic, and great at listening
• Solutions oriented with sound judgment, business sense, and high integrity
• High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc.
• Great time management and organizational skills with high level of accountability
• Ability to establish and improve processes

Nice to have

• Experience with design tools and spatial planning
• BA or experience working in a creative field, interior design, art history, architecture, etc.

About the company

Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience.