Showroom Manager

The role

You will lead a showroom team to drive sales and customer experience. You will manage retail Design Assistants and advise customers on rug selection and sizing.

What you will do

• Lead, motivate, and inspire a high-performing showroom team
• Implement performance management strategies, coaching, and evaluations
• Deliver design and product expertise to customers
• Provide personalized experience through in person, chat, text, email, video, and phone
• Meet and exceed sales targets
• Coach the sales team to drive revenue and loyalty
• Grow the Trade business through outreach and networking
• Manage customer inquiries, concerns, and feedback
• Contribute to recruitment, interviews, and onboarding
• Oversee day-to-day showroom operations and team schedules

Required qualifications

• 5+ years of experience in a consumer-facing role
• 4+ years of direct consumer sales and/or account management experience
• Demonstrated experience with sales coaching and understanding of sales lifecycle
• Sales-driven mindset with a track record of meeting or exceeding targets
• Proven experience in retail management
• Strong interpersonal and communication skills
• Detail-oriented and organized
• Solutions oriented with sound judgment, business sense, and high integrity
• High level of proficiency working across Salesforce, Google Suite, Shopify, Zoom, etc.
• Great time management and organizational skills

Nice to have

• Passionate about interior design and home décor
• Willingness to provide creative solutions and wear many hats
• Ability to establish and improve processes

Benefits

• Base salary
• Equity
• PTO
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)

About the company

Ernesta aims to bring designer-quality custom rugs to homes through an enjoyable and affordable experience. The team is focused on creating beautiful and simple solutions for the global rug industry.