Sales and Design Consultant (part-time)

Bethesda, MD. Posted 2 days ago

The role

You will advise customers on rug, material and spatial planning in the retail showroom. You will also handle customer inquiries and orders, follow up with customers to drive sales, and keep the showroom clean and on-brand.

What you will do

Educate and advise customers on rug selection, material selection and spatial planning
Assist customers with inquiries, concerns and matters related to orders and delivery
Set the industry standard for customer experience and sales
Drive sales through customer follow-up and outreach
Deliver product and design expertise to customers
Maintain a clean, organized and on-brand showroom
Serve customers in person, by chat, text, email, video and phone
Advise customers on floor plan layout, material selection and custom rug measurements
Learn tools that help customers visualize their space, such as CAD modeling, Adobe and 3D rendering
Maintain feedback loops to improve internal processes

Required qualifications

2+ years of experience in a consumer-facing role
2+ years of direct consumer sales and/or account management experience
Passion for interior design and home décor, and up to date on décor trends
Enjoys communicating and building trust with customers; self-motivated, curious, empathetic and a good listener
Solutions oriented, with sound judgment, business sense and high integrity
High proficiency working online across multiple software tools, 2D/3D tools, Zoom and Google Suite
Strong time management and organizational skills with a high level of accountability
Ability to establish and improve processes and build feedback loops
Flexible schedule, including weekend and holiday hours

Nice to have

Experience with design tools and spatial planning
BA or experience in a creative field, interior design, art history or architecture

Before you apply

The role requires a flexible schedule, including weekend and holiday hours

About the company

Ernesta makes design-focused custom rugs, aiming to make custom-cut rugs as affordable as standard store-bought sizes. The team describes itself as hardworking, ambitious and focused on simple, beautiful customer experiences.