Director of Operations

The role

The Director of Operations leads all activities related to the daily operations and growth of the division. This role manages office, warehouse, customer service, purchasing, accounting, and inventory functions to ensure operational excellence and profitability.

What you will do

• Direct the day to day operations of the division.
• Manage, supervise, train, motivate, and maintain full accountability for office, warehouse, customer service, purchasing, accounting, and inventory functions and departments.
• Equip, support, and hold departmental leaders accountable for adopting company and divisional initiatives and change efforts.
• Assume personal accountability for balancing customer demand with company policies and supplier requirements.
• Manage, support, train, and cultivate the development and success of inside staff.
• Maximize division profitability by implementing programs that improve service performance and inventory management efficiency.
• Ensure all delivery commitments are met in the most efficient manner while maintaining the lowest internal cost structure possible.
• Authorize time worked and time lost in accordance with company policies for inside staff.
• Observe and instruct employees on safety and security procedures.
• Define responsibilities of assigned staff positions, provide regular performance feedback, and conduct annual reviews.

Required qualifications

• 3 to 5 years of experience managing a business operation, with direct responsibility for day to day performance, team leadership, and operational outcomes.
• Demonstrated experience leading cross functional teams, ideally including customer service, purchasing, and warehouse or distribution center environments.
• Proven ability to motivate teams, drive accountability, and align operational execution with company objectives.
• Strong working knowledge of ERP systems with the ability to navigate, analyze, and leverage data to drive operational decisions.
• Experience balancing customer expectations with operational policies and supplier partnerships.
• Strong organizational, analytical, and decision making skills with the ability to manage multiple priorities in a dynamic environment.

Nice to have

• SAP experience
• Lean Six Sigma certification or training
• A four year degree

About the company

Ernest is a nationwide company founded in 1946 by brothers Ernie and Charles Wilson with a dedication to customized service.