Client Automation Specialist

The role

You will install, service, and maintain packaging and warehouse equipment. You will diagnose and repair issues and provide customer service to clients.

What you will do

• Partner with sales reps and customers to provide equipment knowledge.
• Facilitate and oversee installation and start-up of newly sold equipment.
• Provide warranty service and support on equipment sold.
• Train customers on proper care, operation, and maintenance of equipment.
• Maintain, modify, and repair client equipment.
• Ensure accurate billing for all services performed.
• Maintain organized customer service records.
• Communicate customer needs or issues to management.
• Promote and sell Preventative Maintenance Programs to clients.
• Manage ordering and inventory of spare and replacement parts.

Required qualifications

• Exceptional customer service and communication skills.
• Strong mechanical and electrical aptitude with the ability to troubleshoot effectively.
• Self-motivated and organized.
• Ability to identify and resolve problems quickly.
• Electrical and mechanical experience gained through the U.S. military or equivalent training.
• Ability to source parts from multiple vendors.
• Proficiency in reading equipment and electrical schematics/drawings.
• Skilled in diagnosing and repairing mechanical or electrical issues.
• Comfortable making equipment recommendations and presentations to clients.
• Adaptable to varied work environments.
• Valid driver’s license with a clean driving record.

About the company

Ernest is a nationwide packaging company founded in 1946 by brothers Ernie and Charles Wilson. They focus on customized service and finding solutions for customer needs.