Director, Global People Operations & AI

The role

You will own the strategy and multi-year roadmap for Global People Operations and lead the Global People Services team. You will design a tiered service model and set the vision for automation and AI agents to handle repeatable work.

What you will do

• Own the strategy and multi-year roadmap for Global People Operations.
• Lead the Global People Services team and set service standards.
• Set the direction for automation and enablement across the global People organization.
• Design and implement a tiered service model.
• Build the governance framework for AI and automation in People Ops.
• Define and own success metrics like service levels and cost-to-serve.
• Lead and coach the People Operations team.
• Partner with HR Technology, IT, Legal, Finance, and People leaders.
• Own change management and adoption for new processes and automations.
• Ensure global compliance and data governance.

Required qualifications

• 10+ years in People/HR Operations, shared services, or people/business operations, including several years leading teams.
• Proven experience building or running a People/HR shared services function and a tiered service model.
• Track record setting automation and enablement strategy and deploying AI or agentic solutions in an operations context.
• Strong operating discipline: service-level management, metrics, cost-to-serve, and capacity planning.
• Experience operating globally across multiple countries, with a working knowledge of regional compliance and data-privacy requirements.
• Excellent leadership, stakeholder-management, and executive communication skills.
• Working understanding of AI governance: privacy, fairness, security, auditability, and human oversight.
• Change-management expertise to drive adoption at scale.
• Sound judgment in handling sensitive, confidential, and high-stakes situations.
• Bachelor's degree required

Nice to have

• relevant certifications

About the company

Ethos is a life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale.