Phone Support Specialist, Manila (UK Support)

The role

You will support patients through various conditions primarily via phone and email. You will collaborate remotely with doctors, pharmacies, and delivery partners to support the UK market.

What you will do

• Support our 5 clinics' patients through a range of conditions, primarily via phone and email
• Support our UK market (mid-shift/night shift)
• Collaborate remotely and liaising with our doctors, pharmacies and delivery partners
• Identify opportunities to improve our products, processes or service

Required qualifications

• 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call centre, retail etc)
• At least 1 year of sales experience, with a proven track record of achieving sales targets and delivering measurable business results
• Strong written and verbal communication skills
• Ability to use a range of tones of voice to interact with customers
• Familiarity with computer skills
• Willing to work a late mid-shift schedule between 2 PM and 1 AM or 6 PM and 3 AM Manila time, with no fixed weekend off

Nice to have

• Prior experience with Mac and Google Suite

Benefits

• Sick leave
• Maternal/paternal leave
• Compassionate leave
• Vacation leave
• Personal health days leave
• Budget to encourage you to take care of your well-being
• Health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents
• Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF)
• 13th month pay
• Transportation allowance to support expenses when reporting to our Makati office
• Annual professional development budget
• Additional leave credits, mentors and buddies

About the company

Eucalyptus is a consumer healthcare platform supporting patients across the US, Australia, the UK, Germany, Japan, Spain and Canada. They joined Hims & Hers to deliver care on a global scale.