Telehealth Nurse or Pharmacist, Manila (UK Support)

The role

You will triage, assess, and support patients through their treatment. You will provide medical support via email, live chat, and calls.

What you will do

• Triage, assess, and support patients
• Evaluate the severity of patients' medical side effects and enquiries
• Respond to patients promptly with accurate medical information and advice
• Take necessary precautions to ensure patient safety
• Monitor patient progress through tracking data and reach out to patients to increase treatment adherence
• Share patient feedback and insights with the clinical services team and wider business

Required qualifications

• Registered Pharmacist or Registered Nurse
• 2+ years post-registration experience in the healthcare industry
• Excellent writing and verbal skills
• Ability to communicate clearly, concisely, and in a patient-friendly manner via email, live chat, and calls
• Comfortable working in a fast-paced environment
• Ability to collaborate effectively with team members
• Adept at handling frequent interruptions and adapting to changes in workload and schedule
• Task-oriented mindset with meticulous attention to detail

Nice to have

• Triaging in a clinic or emergency setting
• Previous work experience in tele-health
• Passion for weight loss, skincare, sexual health or fertility

Benefits

• Learning budgets
• Conferences
• Certifications
• Peer shadowing
• Wellness budgets
• Social clubs
• Comprehensive health coverage including up to 2 dependents
• Vacation leave
• Sick leave
• Parental leave
• 13th-month pay
• Statutory benefits

About the company

Eucalyptus is a consumer healthcare platform supporting patients across the US, Australia, the UK, Germany, Japan, Spain and Canada. It is part of Hims & Hers.