Operations Specialist, Manila (UK Support)

The role

You will support the management of the Juniper UK prescriber workforce and clinical operations. This includes onboarding prescribers, managing rosters, and handling technical or operational troubleshooting.

What you will do

• Coordinate onboarding for new prescribers and provide technology training
• Act as first point of contact for technical and operational issues
• Plan schedules and maintain an up-to-date roster
• Share roster information with Clinical Operations for forecasting
• Check prescribers timesheets against roster hours
• Support monitoring and reporting of invoices, timesheets and performance metrics
• Respond to prescriber inquiries and requests
• Support safety monitoring of patients
• Support account monitoring for accuracy and duplications
• Share patient and practitioner feedback to improve service quality

Required qualifications

• Strong English written and verbal communication skills
• Comfortable with various commonplace technologies and digital tools
• Ability to manage complex processes and follow guidelines
• Critical thinking and troubleshooting abilities
• Adaptability to evolving technologies and regulations

Nice to have

• Bachelor's degree in a relevant field
• Previous experience in customer service, call centres, or support roles
• Experience in a healthcare or telehealth environment

Benefits

• Sick leave
• Maternal/paternal leave
• Compassionate leave
• Vacation leave
• Personal health days leave
• Budget to encourage well-being
• Health insurance covering up to two dependents
• Statutory benefits (SSS, PhilHealth, and HDMF)
• 13th month pay
• Transportation allowance for Makati office
• Annual professional development budget
• Additional leave credits

About the company

Eucalyptus is a consumer healthcare platform supporting patients across several countries. They joined Hims & Hers to deliver care on a global scale.