Patient Operations Lead, Japan

The role

You will build and scale a safe, high-quality, and compliant clinical operation in Japan. You will lead the development of a prescriber workforce, establish clinical governance frameworks, and act as the primary clinical representative for the Japan market.

What you will do

• Lead clinical input for new product launches and market expansion in Japan
• Adapt global clinical models to align with local regulations and prescribing practices
• Build and scale a reliable, high-quality prescriber network in Japan
• Partner with hiring teams to design and execute screening, assessment, and onboarding processes
• Monitor clinical performance through audits, data analysis, and prescriber insights
• Lead clinical incident and complaint management
• Implement continuous quality improvement initiatives
• Act as the clinical subject matter expert for Japan across all functions
• Establish and maintain clinical governance frameworks aligned with Japanese healthcare regulations
• Build relationships with regulatory bodies, clinical associations, and healthcare stakeholders in Japan

Required qualifications

• Licensed healthcare professional in Japan (e.g., physician, pharmacist, or allied health professional)
• Strong understanding of the Japanese healthcare system, regulations, and prescribing practices
• Experience in clinical operations, digital health, or healthcare strategy
• Proven ability to build and scale teams or processes in a fast-paced environment
• Strong stakeholder management skills
• Fluent in Japanese (native level)
• Comfortable working in English

Benefits

• Mentorship from leaders across Australia, the UK, Germany, and Japan
• Learning budgets including language learning
• Shadow peers in other teams
• Wellness budgets
• Mental health support through an Employee Assistance Program
• Annual health checks
• Flu shots
• Work from anywhere policy

About the company

Eucalyptus is a consumer healthcare platform supporting patients across the US, Australia, the UK, Germany, Japan, Spain and Canada. They joined Hims & Hers to deliver care on a global scale.