Operations Lead, Japan

The role

You will build and scale a safe, high-quality, and compliant clinical operation in Japan. You will lead the development of a scalable operations workforce and work with global and local teams to ensure culturally appropriate care delivery.

What you will do

• Lead clinical input for new product launches and market expansion in Japan
• Shape and continuously improve Japan-specific models of care
• Build and scale a reliable, high-quality network in Japan
• Partner with hiring teams to design and execute screening, assessment, and onboarding processes
• Establish systems for rostering, utilisation, and performance management
• Monitor performance through audits, data analysis, and insights
• Lead incident and complaint management
• Implement continuous quality improvement initiatives
• Develop scalable guardrails and safety protocols
• Review and localise clinical content, patient communications, and educational materials

Required qualifications

• Experience in operations and/or strategy in a rapidly scaling organisation
• Proven ability to build and scale teams or processes in a fast-paced environment
• Strong stakeholder management skills
• Fluent in Japanese (native or equivalent level)
• Comfortable working in English

Benefits

• Mentorship from leaders across Australia, the UK, Germany, and Japan
• Learning budgets including language learning
• Shadow peers in other teams
• Wellness budgets
• Mental health support through Employee Assistance Program
• Annual health checks
• Flu shots
• Work from anywhere policy

About the company

Eucalyptus is a consumer healthcare platform supporting patients across the US, Australia, the UK, Germany, Japan, Spain and Canada. They joined Hims & Hers to deliver care to patients in dozens of countries.