Clinical Operations Manager (AHPRA Registered)

The role

You will lead the Sydney-based Medical Support team to drive operational efficiency and patient satisfaction. You will design scalable workflows and act as the senior decision-maker for complex patient enquiries.

What you will do

• Lead and develop the Sydney-based Medical Support team.
• Set clinical standards in collaboration with the Clinical Operations Lead.
• Embed empathy into decisions to ensure patient safety and support.
• Design and implement workflows, playbooks, and training.
• Use analytics to forecast demand and track performance.
• Act as the senior decision-maker for complex patient enquiries.
• Work cross-functionally with clinical, operations, and product teams.
• Represent the clinical philosophy externally through public speaking.

Required qualifications

• AHPRA-registered
• 4+ years of experience in a clinical or patient-facing role
• Proven experience leading and managing a clinical or operations team
• Experience in performance management and professional development
• Skilled communicator for sensitive clinical and non-clinical conversations
• Strong clinical judgement
• Comfortable being the final escalation point for complex or high-risk cases
• Problem-solver for systemic improvements
• Comfortable speaking in public

Nice to have

• Experience in or curiosity about telehealth environments and GLP-1 treatments
• Familiarity with offshore or distributed team operations

Benefits

• Learning budgets
• Conferences
• Certifications
• Peer shadowing
• Wellness talks
• Exercise classes
• Whoop membership
• Free barista coffees
• Funded social clubs
• Quarterly rooftop parties
• Parental leave
• Miscarriage leave

About the company

Eucalyptus is a consumer healthcare platform supporting patients across the US, Australia, the UK, Germany, Japan, Spain and Canada. It operates a family of digital healthcare clinics including Pilot, Kin, Software, and Compound.