Medical Support Associate, Manila (Med Tech)

The role

The Medical Support Associate will triage, assess, and support patients through their treatment. You will work alongside doctors, nurses, and pharmacists to provide medical support primarily via email.

What you will do

• Provide medical support to patients via email
• Triage, assess, and support patients
• Evaluate the severity of patients' medical side effects and enquiries
• Respond to patients promptly with accurate medical information
• Maintain patient safety when addressing medical concerns
• Initiate communication based on tracker information to increase treatment adherence
• Engage in proactive outreach to patients
• Prepare and manage communication with general practitioners
• Coordinate with pharmacies for medication delivery and information exchange
• Conduct regular reviews of patient progress and treatment plans

Required qualifications

• Medical Technologist with 2+ years post-registration experience in the healthcare industry
• Excellent writing skills for email communication
• Comfortable working in a fast-paced environment
• Task-oriented mindset with meticulous attention to detail

Nice to have

• Triaging in a clinic or emergency setting
• Previous work experience in tele-health
• Passion for weight loss, skincare, sexual health or fertility

Benefits

• Sick leave
• Maternal/paternal leave
• Compassionate leave
• Vacation leave
• Personal health days leave
• Budget to encourage well-being
• Health insurance covering up to two dependents
• Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF)
• 13th month pay
• Transportation allowance for reporting to Makati office
• Annual professional development budget
• Additional leave credits

About the company

Eucalyptus is a consumer healthcare platform supporting patients across the US, Australia, the UK, Germany, Japan, Spain and Canada. They joined Hims & Hers to deliver care on a global scale.