Customer Success Manager - Digital Paid Media - AI and Automation First

The role

You will own a portfolio of brand relationships and act as the strategic lead on paid media performance. You will manage onboarding, performance strategy, business reviews, and account growth for multi-location and franchise brands.

What you will do

• Manage a portfolio of multi-location and franchise brands.
• Run a high-touch onboarding process.
• Build cross-channel plans across Google Search, Meta, YouTube, Display, and emerging channels.
• Lead business reviews to tell the story in the data.
• Work with Technical Account Managers to monitor delivery, diagnose performance, and adjust campaigns.
• Find and close expansion opportunities through upsells.
• Represent clients inside Eulerity by working with Product and Engineering.

Required qualifications

• 3–5 years in account management or client strategy at an ad agency, ad tech company, or media company.
• Hands-on experience in Google Ads and Meta Ads Manager.
• Experience managing client budgets across multiple accounts at the same time.
• A track record of growing accounts.
• Ability to take performance data and present a clear recommendation to senior stakeholders.

Nice to have

• Experience with franchise or multi-location brands, and an understanding of how corporate and franchisee decision-making differ.
• Familiarity with YouTube, Display, or programmatic buying.
• Experience in a SaaS or platform environment.
• Strong Excel and PowerPoint skills.

Benefits

• Comprehensive benefits
• Medical
• Dental
• Vision
• Unlimited PTO
• Commuter benefits
• 401(k) with company match
• Summer Fridays

Before you apply

• Only applications with a completed questionnaire will be considered.

About the company

Eulerity is an AI-native marketing automation platform. They automate digital advertising for enterprise brands across thousands of franchise and multi-location businesses.