Workers Comp, Lost Time Claims Subject Matter Expert (User Research) - AI SaaS

The role

Subject Matter Experts will partner with Product and Engineering teams to develop an AI based product for Workers' Compensation Adjusters. The role involves providing expert validation, feedback, and real-world context on product features, user experience, and AI-generated outputs.

What you will do

• Assess accuracy, relevance, completeness, and utility of AI-generated summaries and data extractions against source medical documents.
• Use and evaluate pre-release versions of product features.
• Label medical information within insurance claims data.
• Edit LLM prompts using claims-handling expertise.
• Provide feedback on product integration into daily claims management workflows.
• Offer constructive criticism on the product user interface and user experience.

Required qualifications

• 1-5+ years of recent, hands-on experience as a Worker’s Compensation, Lost Time Claims Adjuster (Bodily Injury/Liability focus).
• Comfortable working with computers and learning new software applications.
• Ability to review complex medical, legal, and financial documentation.
• Excellent written and verbal communication skills.
• Meticulous attention to detail.

Nice to have

• Familiarity with data labeling tools or natural language processing (NLP)
• Experience in training, mentoring, or process improvement roles within a claims environment.
• Specific experience using AI or automation tools in a professional setting.

Benefits

• Paid user research project

About the company

EvolutionIQ delivers technology to help insurance claims teams make claims handling more accurate, fair, and efficient. The company is an AI Insurtech SaaS company.