Deal Desk Operations Analyst

The role

This person will bridge commercial strategy and operational execution by managing pricing, packaging, and commercial policies. They will administer the CPQ platform and partner with various departments to enable efficient deal execution across the quote-to-cash lifecycle.

What you will do

• Assist administering and maintaining the CPQ platform, including product catalog, pricing, quote templates, approval rules, and integrations.
• Manage daily Deal Desk operations including quote creation, pricing validation, approval routing, product configuration, and exception management.
• Translate pricing, packaging, product, and policy changes into scalable system configurations and workflows.
• Maintain data integrity across CPQ, CRM, and billing systems.
• Build operational and executive reporting for KPIs, cycle time, SLA performance, exceptions, quote accuracy, renewals, and retention.
• Support renewal and expansion operations through accurate data, forecasting inputs, and repeatable processes.
• Partner with Sales, Finance, Legal, Revenue Operations, Product, Engineering, and Customer Success to resolve issues and advance deals.
• Maintain process documentation and enablement materials.
• Implement automation and AI powered tools to improve quoting, approvals, data validation, reporting, and operational efficiency.

Required qualifications

• Three or more years of experience in Deal Desk, Sales Operations, Renewals Operations, Revenue Operations, or a related B2B SaaS function.
• Experience managing quoting, pricing validation, approval routing, product configuration, and commercial exceptions.
• Hands-on experience with CPQ platforms.
• Hands-on experience with CRM systems such as HubSpot or Salesforce.
• Strong analytical and financial skills, including deal modeling, KPI reporting, margin analysis, discount governance, and revenue recognition principles.
• Knowledge of SaaS retention metrics, including gross revenue retention, net revenue retention, renewal forecasting, retention, and expansion.
• Proven ability to analyze data and transform manual processes into scalable, automated workflows.
• Strong communication and cross functional partnership skills.

Nice to have

• Experience with DealHub CPQ platform

Benefits

• Competitive Salary & Equity
• 401(k) Program with Employer Matching
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Commuter Benefits
• Autonomous Work Environment
• Workplace Setup Reimbursement
• Telecomm Stipend
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In office Perks

About the company

Eve is redefining legal technology for plaintiff law firms using AI. The company is backed by investors including Spark Capital, Andreessen Horowitz, Menlo Ventures, and Lightspeed.