Director, Customer Delivery & Education

The role

You will lead teams responsible for implementation, customer education, and integrations. You will build a consistent delivery experience and coach leaders to help law firms implement Eve and move their data.

What you will do

• Lead and develop managers and teams responsible for implementation, customer education and integrations.
• Plan delivery capacity and coordinate projects across teams.
• Build a repeatable approach to implementation and migration.
• Coordinate technical decisions with integration specialists, Product and Engineering.
• Partner with Customer Success and Eve's Legal AI team on early adoption and customer outcomes.
• Set the direction for customer education through training and learning programs.
• Resolve stalled engagements and recurring delivery problems.
• Work alongside Eve's customer escalations lead when projects require customer recovery.

Required qualifications

• Experience leading customer-facing implementation, professional services or delivery teams in enterprise software, including managing managers or functional leaders.
• A record of guiding complex customer deployments and coordinating migrations, integrations and organizational change.
• Strong judgment in capacity planning, project scope, delivery commitments and customer communication.
• Technical understanding to work closely with specialists, recognize dependencies and explain choices clearly to customers and executives.
• Experience building repeatable delivery methods and using measures to improve quality and team performance.
• Practical experience using AI and automation to make delivery faster or more consistent.

Nice to have

• Experience with legal technology, case management systems or law firm operations.
• Experience building customer education programs or helping organizations adopt AI-enabled workflows.
• Experience scaling a delivery or professional services team at a growing software company.

Benefits

• Competitive Salary & Equity
• 401(k) Program with Employer Matching
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Commuter Benefits
• Autonomous Work Environment
• Workplace Setup Reimbursement
• Telecomm Stipend
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In office Perks

About the company

Eve is redefining legal technology for plaintiff law firms using AI. The company is backed by investors including Spark Capital, Andreessen Horowitz, Menlo Ventures, and Lightspeed.