Pharmacy Care Coordinator (Contract to Perm)

The role

You will conduct high-volume outbound telephone outreach to engage patients and guide them through pharmacy service enrollment. You will document consent and update patient information within an electronic health record.

What you will do

• Conduct high-volume outbound telephone outreach to patients to introduce pharmacy service and guide enrollment.
• Deliver standardized messaging using approved scripts.
• Obtain and document patient consent by phone.
• Make changes in the EHR including updating preferred pharmacy and triggering electronic prescriptions.
• Manage outreach queues and follow-up cadences.
• Document all call activity and coordination in clinical and operational systems.
• Meet call center performance expectations for quality, productivity, and enrollment targets.
• Uphold patient privacy and confidentiality standards in accordance with HIPAA.
• Other duties consistent with this role, as assigned.

Required qualifications

• Current Medical Assistant certification (CMA/RMA).
• Experience in a telephonic, call-center, or high-volume outbound patient/customer outreach environment.
• Strong interpersonal and communication skills.
• Experience in healthcare, pharmacy, care coordination, or other patient support roles.
• Comfort and proficiency working within an electronic health record (EHR/EMR).
• Strong organizational skills and attention to detail.
• Working knowledge of HIPAA and commitment to protecting patient privacy and PHI.
• Intermediate skills with MS Office Suite of products including Outlook and Teams.
• Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps.
• Must work from a dedicated space lacking ongoing interruptions.

Nice to have

• Prior experience in a healthcare call center or telephonic patient outreach/enrollment role.
• Bilingual (English/Spanish)
• Experience with phone-based consent capture or enrollment workflows.
• Background in care navigation, including connecting patients to community resources and addressing social determinants of health.
• Familiarity with common chronic disease medications and prescription coverage terminology.

Benefits

• Paid time off starting at 4 weeks for full-time employees
• 12 paid holidays per year
• Medical, dental, vision and life insurance, including an HSA with employer match
• Reimbursement for continuing medical education for eligible roles
• 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure
• Paid parental leave
• A robust training and development program

About the company

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach. They provide interdisciplinary clinical resources, analytical insight, and services to patients.