Pharmacy Care Coordinator, MA (Contract to Perm)

The role

You will engage patients onsite and via phone to explain and enroll them in a specialized pharmacy program. You will manage EHR documentation, coordinate with providers and pharmacy partners, and facilitate medication access for patients with chronic conditions.

What you will do

• Serve as the onsite Evergreen representative at practice sites
• Engage patients to explain the pharmacy service and provide collateral
• Obtain and document patient consent
• Make changes in the EHR including updating preferred pharmacy and triggering electronic prescriptions
• Conduct telephonic outreach to patients for service introduction and enrollment
• Document all patient interactions and coordination activities in clinical and operational systems
• Serve as a liaison between patients, practice staff, and the pharmacy partner
• Uphold patient privacy and confidentiality standards in accordance with HIPAA

Required qualifications

• Current Medical Assistant certification (CMA/RMA)
• Patient-facing healthcare experience in a clinical, pharmacy, care coordination, or patient support setting
• Comfort and proficiency working within an electronic health record (EHR/EMR)
• Strong interpersonal and communication skills
• Ability to work onsite at practice locations, with reliable transportation as required
• Working knowledge of HIPAA and a demonstrated commitment to protecting patient privacy and PHI
• Intermediate skills with MS Office Suite of products including Outlook and Teams
• Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps
• Must work from a dedicated space lacking ongoing interruptions

Nice to have

• Experience with chronic kidney disease, nephrology, or complex chronic care populations
• Bilingual (English/Spanish)
• Experience with point-of-service enrollment, consent capture, or tablet-based intake workflows
• Experience in a telephonic or call-center–based outreach environment
• Background in care navigation, including connecting patients to community resources and addressing social determinants of health
• Familiarity with common chronic disease medications and prescription coverage terminology

Benefits

• Paid time off starting at 4 weeks for full-time employees
• 12 paid holidays per year
• Medical, dental, vision and life insurance
• HSA with employer match
• Reimbursement for continuing medical education for eligible roles
• 401(k) program with up to 4% employer match after six months
• Paid parental leave
• Training and development program

About the company

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach. They provide interdisciplinary clinical resources, analytical insight, and services to patients.