Customer Success Manager I

The role

You will partner with plaintiff U.S. law firms to drive software adoption, retention, and account growth. You will act as a strategic advisor to help legal teams transform workflows and leverage the platform and its generative AI capabilities.

What you will do

• Own retention and growth across your book of business
• Build multi-threaded relationships across law firm stakeholders
• Conduct regular check-in calls, strategic success reviews, and product demonstrations
• Teach customers how to use platform features and workflows effectively
• Proactively identify retention risks and solve complex workflow challenges
• Partner with Sales, User Education, Product, and Support
• Share customer feedback and document best practices

Required qualifications

• At least 4 years of customer success experience managing a large book of mid-market and enterprise accounts within SaaS or consumption-based technology companies
• Ability to act as a strategic advisor and change management partner
• Ability to navigate complex client organizations and build executive presence
• Ability to manage competing priorities proactively
• Exceptional written, verbal, and presentation communication skills
• Authorized to work in the United States

Nice to have

• Experience in legal tech, litigation software consulting, or related legal industry workflows
• Experience working with AI tools (Claude, Glean, etc.) to optimize your day-to-day responsibilities

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Accounts for health and dependent care expenses
• Membership to Modern Health to support mental health and wellness
• Paid parental leave
• Company-sponsored life and disability insurance
• Competitive equity grants
• 401(k) plan with company matching of up to 4% of eligible annual compensation
• 17 paid vacation days, 11 federal holidays, and paid sick leave
• Four Everlawlidays per year
• Annual allocation for learning & development and relevant professional membership dues
• Monthly home internet reimbursement, plus a stipend for your desk setup
• Catered lunch each workday, plus snacks and company-wide events in our offices

Before you apply

• Everlaw is not sponsoring U.S. employment visas for this role

About the company

Everlaw is the litigation and investigation management platform changing how teams comb through electronic evidence using AI. The company is ranked #1 on G2 in its category.