Account Manager (WA)

The role

The Core Account Manager grows revenue across an existing portfolio of mid-market customers. You will build account plans, deepen customer relationships, and identify opportunities to increase product adoption and expand use of Planning, Curriculum and AT solutions.

What you will do

• Own expansion strategy and account plans across an assigned portfolio of existing mid-market customers.
• Identify and progress cross-sell and upsell opportunities across Everway's Planning, Curriculum and AT solutions.
• Deepen relationships with key stakeholders across schools, districts and educational organisations.
• Coordinate with Customer Success on customer adoption and account-health signals.
• Partner with the Renewal Rep to support renewal outcomes and develop commercial responses for at-risk accounts.
• Manage expansion opportunities through the sales cycle from discovery to close.
• Maintain accurate CRM records, pipeline information, forecasts and opportunity reporting.
• Partner with Marketing, Customer Success, Finance, Legal, Product and Implementation teams.
• Capture and communicate customer feedback, market intelligence and competitive insights.
• Track progress against agreed expansion revenue, pipeline and activity targets.

Required qualifications

• 3+ years of account management, expansion sales or consultative sales experience in SaaS, EdTech or a related environment.
• Demonstrated success growing revenue within an existing customer portfolio through cross-sell, upsell or account expansion.
• Experience managing a portfolio of existing accounts and developing account plans to prioritise growth opportunities.
• Experience managing commercial opportunities through a structured sales process from discovery through negotiation and close.
• Consultative selling skills, with experience building relationships across multiple customer stakeholders.
• Experience managing sales pipeline, forecasting and commercial reporting using CRM data.
• Communicates clearly and effectively with customers, colleagues and stakeholders.

Nice to have

• K-12, education or public-sector account management or sales experience, including an understanding of education funding cycles and purchasing processes.
• Familiarity with MEDDPICC or a similar sales methodology.
• Familiarity with CRM platforms such as Salesforce.
• Experience using AI tools to support customer research, account planning, forecasting or workflow efficiency.

Benefits

• competitive salary with bonus opportunities
• flexible work schedules
• comprehensive health and wellness benefits
• flexible time off plans
• career growth through development programs

About the company

Everway is a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. They create technology to help everyone understand and be understood to build a more neuroinclusive world.