Application Technology Operations Specialist (Fixed Income, Capital Markets)

The role

This person will provide day-to-day application support for Fixed Income and Capital Markets trading systems. They will monitor applications, troubleshoot production issues, and work with global business users and developers to resolve incidents.

What you will do

• Provide day-to-day application support for Fixed Income and Capital Markets trading systems.
• Monitor applications and respond to user queries through email and chat.
• Work with business users, Trade Floor teams, Developers, Quants, and Technology groups to resolve issues.
• Log and manage requests, incidents, problems, and changes using ServiceNow and Atlassian JIRA.
• Troubleshoot production issues and perform root cause analysis.
• Support application rollouts, upgrades, deployments, and implementation activities.
• Conduct end-to-end testing, regression testing, and QA for application changes.
• Partner with development teams to improve system resilience and minimize manual maintenance.
• Monitor system performance to improve stability and reliability.
• Participate in Disaster Recovery planning, testing, and server upgrade activities.

Required qualifications

• Professional experience supporting Capital Markets, Fixed Income, trading, or financial operations applications in a high-pressure production environment.
• Strong experience with application support, production troubleshooting, monitoring, incident management, and root cause analysis.
• Knowledge of ITIL service operations methodologies.
• Experience working with service management platforms such as ServiceNow and JIRA.
• Strong understanding of IT operations practices including monitoring, logging, alerting, application performance, and operational controls.
• Excellent communication and problem-solving skills.
• Ability to work independently and collaborate within a global, cross-functional team.
• Strong understanding of application dependencies, system components, interfaces, data flows, and business processes.
• Experience reviewing and supporting system changes, application deployments, server upgrades, and Disaster Recovery activities.
• English level Intermediate/Upper-Intermediate

Benefits

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement
• Well-being program
• Team events & local benefits
• Sports compensation
• Referral bonuses
• Top-tier equipment provision

About the company

Exadel is an AI-first global tech company with 2,000+ team members and 500+ active projects. They partner with enterprise leaders to build AI platforms and digital transformation solutions.