Director of Revenue Operations

The role

The Director of Revenue Operations leads the operating engine for the go-to-market organization across Sales, Growth, and Solutions Engineering. This person shapes go-to-market strategy, drives annual planning, runs deal desk operations, and designs variable compensation.

What you will do

• Serve as a strategic partner to Executives and GTM leadership on coverage models, pricing, packaging, and organizational design.
• Own the annual planning cycle including account segmentation, territory design, capacity, headcount modeling, and quota setting.
• Build and maintain bottoms-up sales and revenue models.
• Own deal desk operations including pricing guardrails and approvals for non-standard terms.
• Lead the GTM operating cadence including monthly and quarterly business reviews and executive reporting.
• Establish pipeline inspection routines and revenue forecasting models.
• Own full-funnel GTM performance and retention metrics.
• Design variable compensation plans for AEs, BDRs, AMs, and SEs.
• Manage the full comp lifecycle and commission payouts.
• Own the GTM technology budget, renewals, vendor relationships, and optimizations.

Required qualifications

• 8+ years in Revenue/Sales Operations or GTM Strategy
• 3+ years managing a team
• Demonstrated experience leading full annual planning cycles
• Deep, hands-on Salesforce & GTM stack knowledge
• Strong financial modeling skills in Excel or Google Sheets
• Proven track record designing variable compensation plans and owning end-to-end commission accuracy
• Familiarity with LLM tools (such as Claude) in daily workflows
• Clear, direct communicator

Benefits

• Full medical and dental & vision benefits
• Stock in an early-stage startup
• Generous, flexible paid time off policy
• 401(k) with Financial Guidance from Morgan Stanley

Before you apply

• Extend does not provide immigration-related sponsorship for this role

About the company

Extend provides merchants with AI-driven solutions for the post-purchase experience, including automated customer service, returns, fulfillment, and product protection. The company works with more than 1,000 merchant partners and is headquartered in downtown San Francisco.