Director of Compliance

The role

The Director of Compliance provides strategic leadership over the regulatory compliance function. This person sets the direction for the infrastructure underpinning service contract and insurance programs across North America.

What you will do

• Set the strategic direction and long-term roadmap for the regulatory compliance program.
• Serve as the executive-level owner for regulatory and licensing matters.
• Partner with the compliance team to set priorities and improve processes.
• Represent Extend in regulatory examinations, inquiries, and audits.
• Monitor the regulatory landscape and advise leadership on emerging requirements.
• Coach and develop the compliance team.
• Partner with cross-functional teams to embed compliance requirements into workflows.
• Provide guidance to leadership on how compliance strategy supports business goals.
• Establish and monitor KPIs for licensing accuracy, timeliness, and cost.
• Set direction on service contract terms and conditions.

Required qualifications

• Proven, action- and solution-oriented compliance leader.
• Significant experience in insurance, service contract, or regulatory compliance.
• Experience setting strategy and governance at scale.
• Experience adding critical value at the executive level as a trusted advisor to senior leadership.
• Strong business acumen.
• Prior experience building, developing, and mentoring high-performing teams.
• Demonstrated expertise managing regulatory relationships, licensing operations, and cross-functional compliance programs at scale.
• Bachelor's degree required.
• Excellent organizational and management skills.
• Direct, clear, concise, and exceptional communicator.
• High IQ & EQ.
• Bias toward action, accountability, and proactivity with an ownership mentality.

Nice to have

• JD or relevant advanced degree

Benefits

• Full medical and dental & vision benefits.
• Stock in an early-stage startup.
• Generous, flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.

Before you apply

• Extend does not provide immigration-related sponsorship for this role.

About the company

Extend provides merchants with AI-driven solutions for the post-purchase experience, including customer service, returns, and product protection. The company is headquartered in downtown San Francisco.