Product Engineer (Full stack), Shared Services Platform - Miami, FL

Miami. Posted a month ago

The role

This person will own features end to end, from problem framing and design to backend, frontend, and rollout. They will close platform tickets from Shared Services and identify systemic product problems to fix at the source.

What you will do

Own features end to end including design, backend, frontend, and rollout
Work with founders, product, and design at the whiteboard stage
Build AI surfaces including prompt and agent architecture, tool calling, and retrieval
Build and maintain evals
Watch real usage through session replays, logs, transcripts, and support tickets
Manage latency budgets, token cost, and UI details
Cut scope and kill features that are wrong
Compound team velocity through CI, preview environments, and internal tools
Triage, diagnose, and ship fixes for platform tickets
Identify and fix systemic gaps in the platform

Required qualifications

4+ years of full stack software engineering experience shipping production enterprise software
Direct experience building internal tools, agent-facing platforms, or operational systems
Product mindset comfortable with scoping problems and prioritizing tradeoffs
Track record of shipping fast within a product and design process
Experience working asynchronously with distributed teams
Strong fluency in TypeScript
Experience with Next JS, NestJS, TypeORM with Postgres, and BullMQ
Comfortable with agentic coding tools (Claude Code, Cursor, Replit Agent)
API integration experience (REST, webhooks, third-party SaaS APIs)
Prompt engineering experience with production AI systems (OpenAI, Anthropic, or similar)

Nice to have

Experience building tools for contact center, customer support, or operations teams
Short-term rental, hospitality, or property management domain knowledge
Track record of deploying AI agents in production

About the company

Extenteam is the AI-driven operations platform for short-term rental property management, headquartered in Miami. The Shared Services platform handles guest communication and daily operational workflows for 80,000+ properties.