Customer Success Manager I | Poland

The role

You will analyze customer requirements and promote the value of ExtraHop in business environments. You will manage customer relationships, lead onboarding, and assist in securing contract renewals.

What you will do

• Analyze customer requirements and promote the highest value application of ExtraHop
• Help to secure contract renewals and identify growth opportunities
• Engage ExtraHop end-users to provide targeted assistance and enablement
• Assess customer needs and coordinate high-value services
• Lead and facilitate new customer onboarding and introduction to ExtraHop
• Assess and document customer health and maturity levels
• Execute direct customer engagement workflows and automated processes
• Assist and contribute to Voice of Customer activities
• Work with diverse business units to represent customer needs
• Develop and maintain Customer Success Plans

Required qualifications

• German & English language skills
• Exceptional verbal and written communication skills
• Ability to present to a variety of audiences
• Track record of building and managing relationships
• Documenting Notes, Actions and Next steps to a high standard
• Growth mindset: Desire and passion to build and growth technical skills and knowledge in Cyber and Networking
• First class attention to detail
• Takes ownership of all tasks
• Intermediate-level skills with general corporate applications such as Email, Spreadsheets and Presentations

Nice to have

• Any formal qualifications or training attended in Cyber Security or Networking
• Any experience with project management, customer success or customer relationship management

Benefits

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model

About the company

ExtraHop is reinventing Network Detection and Response (NDR) to offer enterprises visibility, context, and control against emerging threats. The company provides a platform that integrates NDR with Network Performance Management, Intrusion Detection Systems, and forensics.