Customer Success Manager I | Spain

The role

You will analyze customer requirements and promote the application of ExtraHop in business environments. You will manage customer relationships, lead onboarding, and assist in securing contract renewals.

What you will do

• Analyze customer requirements and promote the highest value application of ExtraHop
• Help to secure contract renewals and identify growth opportunities
• Engage ExtraHop end-users to provide targeted assistance and enablement
• Assess customer needs and coordinate high-value services
• Lead and facilitate new customer's initial onboarding and introduction to ExtraHop
• Assess and document customer health and maturity levels
• Execute direct customer engagement workflows and automated processes
• Assist and contribute to ExtraHop's Voice of Customer activities
• Work with a diverse cross-section of ExtraHop's business units
• Champion customer needs and opportunities for product enhancement with development teams

Required qualifications

• Spanish & English
• Exceptional verbal and written communication skills
• Ability to present to a variety of audiences
• Track record of building and managing relationships
• Documenting Notes, Actions and Next steps to a high standard
• Growth mindset: Desire and passion to build and growth technical skills and knowledge in Cyber and Networking
• First class attention to detail
• Takes ownership of all tasks
• Intermediate-level skills with general corporate applications such as Email, Spreadsheets and Presentations

Nice to have

• Arabic, French, German or Portuguese
• Any formal qualifications or training attended in Cyber Security or Networking
• Any experience with project management, customer success or customer relationship management

Benefits

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model

About the company

ExtraHop provides visibility into cyber threats, vulnerabilities, and network performance issues. The company aims to protect and empower the connected enterprise.