Fan Engagement Associate

The role

This role supports the department goal of increasing the fan experience at each matchday and special event. The person will coordinate match day activations and manage Fan Zones at various locations.

What you will do

• Coordinate the planning and execution of various match day activations at TQL Stadium and neighboring activation sites
• Coordinate Fan Zones at Washington Park, the Carl and Martha Linder Plaza, Mercy Health Plaza and Corner Kick
• Provide customer service while offering activities including Striker Challenge, Inflatables, Craft zones, and Photo stations
• Research, innovate, and create new fan activation ideas
• Lead outreach to stay current on trends and ideas from other teams
• Oversee the scheduling, uniforms, training and management of the FCC Promo Team
• Oversee tracker for all Fan Engagement inventory and storage spaces
• Work with Sr. Manager, Fan Engagement to build relationships and databases across teams and sports
• Work directly with partners to integrate promotions and giveaways into matchday entertainment

Required qualifications

• Experience in event management, customer service
• Ability to solve problems in a time sensitive manner
• Flexible schedule during season with availability weekdays, weekend and/or holidays
• Self-starter that can be given a task and will take ownership for the successful execution on it
• Ability to think critically and outside the box
• Ability to work 2026 home matches and special events is required
• Ability to work evenings and weekends as required by the FCC game schedule and special events
• Must be fully vaccinated for COVID-19 and provide verification of vaccination prior to start date
• Excellent work ethic
• Strong attention to detail
• Customer service oriented
• Passionate about creating memorable experiences

Benefits

• FCC welcome gifts
• Resume and profile reviews
• Tour of TQL Stadium and MHTC
• Community volunteer opportunities
• Discount off team store merchandise
• Job shadow opportunities
• Paid hourly and/or college credit opportunities

Before you apply

• Must be fully vaccinated for COVID-19 and provide verification of vaccination prior to start date

About the company

Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. The club strives to unite the community both on and off the pitch.