Guest Experience Intern

Cincinnati, OH. Posted 14 days ago

The role

The Guest Experience Intern will deliver customer service for guests at TQL Stadium. This role involves assisting with training staff and managing matchday responsibilities.

What you will do

Provide service for all guests and staff at TQL Stadium
Greet and assist guests with inquiries
Resolve guest challenges around the stadium
Provide direction, updates, and encouragement for team members
Supervise the actions of the event day staff
Assist in enforcing stadium rules and regulations
Assist Guest Experience Coordinator in preparing the team for each match day
Manage the distribution of food to event day staff
Coordinate the distribution of match day access control supplies
Monitor fan behavior and complete incident reports

Required qualifications

Available to work the majority of TQL Stadium events including weeknights, weekends, and holidays
Ability to anticipate needs, assess situations, and act accordingly
Ability to work positively in a fast-paced environment
Fluent in English
Ability to stand for long periods of time as well as walking, bending, and continuous climbing of stairs
Ability to work outdoor events in hot, cold, wet, or windy conditions
Strong physical condition and ability to stand, walk, climb, or run for extended periods of time
Working towards or completion of bachelor’s degree in business, Hospitality, or Sports Management or related field of study
High School diploma or GED required
Experience in developing and presenting adult learning training materials and subject matters across multiple audiences
Proficient in Microsoft Office or Google Suites applications
Excellent interpersonal, verbal, and written communications skills

Nice to have

Spanish beneficial
Bilingual in English and Spanish preferred

Benefits

College credit is available

About the company

Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. The club strives to unite the community both on and off the pitch.