Patient Navigator

The role

You will serve as the first point of contact for prospective patients to help them understand services and navigate enrollment. You will coordinate scheduling, assist with insurance understanding, and maintain documentation in electronic health records.

What you will do

• Serve as a welcoming and supportive point of contact for patients seeking mental health services.
• Conduct introductory calls to explain services and help patients understand care options.
• Proactively reach out to patients by phone, text, and other communication channels.
• Assist patients with scheduling appointments and connecting with care providers.
• Coordinate with clinical and operations teams to ensure a smooth patient experience.
• Follow up with patients who miss appointments or need additional support.
• Help patients understand insurance coverage, out-of-pocket costs, and payment expectations.
• Assist with collecting and verifying patient information.
• Maintain accurate and timely documentation in the electronic health record (EHR) and other systems.
• Identify opportunities to improve the patient journey and reduce barriers to care.

Required qualifications

• 1–3+ years of experience in patient navigation, healthcare administration, patient experience, customer service, or a related role.
• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced, remote environment.
• Comfort using technology, learning new systems, and communicating with patients by phone, text, and email.
• A proactive, solutions-oriented mindset.
• Ability to work both independently and collaboratively with a multidisciplinary team.

Nice to have

• Experience working in healthcare, behavioral health, or women's health.
• Familiarity with health insurance benefits and patient scheduling.
• Experience using electronic health records (EHRs) or patient management platforms.
• Bilingual in English and Spanish.

Benefits

• Potential to grow into a full-time position with benefits

About the company

FamilyWell's mission is to transform women's mental health across the reproductive journey, from fertility through menopause. They embed evidence-based, insurance-covered mental health care directly into women's health practices.